INTRACLASS #12

TOPIC: Organizations That Learn

OBJECTIVE: To analyze strategies and disciplines for continuous improvement

Development

Disciplines

• Personal Domain
• Team learning
• Mental models
• Shared vision
• Systematic thinking

Information systems

Elements

• Information entry
• Exit of information
• Processing: sort, order, calculate, feedback
• Entities: Suppliers, customers, regulatory agents, shareholders and competitors

Business Processes

• Administration of the supply chain
• Businesses Administration
• Customer administration
• Knowledge management
• Collection and storage of data
• Transforms into a Business system
• Distribution
• Planning
• Coordination
• Control
• Decision making

The Information Systems seek to integrate: organizations, technologies and administration.

Information Subsystems

1. Transaction Processing Systems (TPS)

2. Systems of work of knowledge (KWS)

3. Support Systems for Decision Making (DSS)

4. Management Information System (MIS)

5. Executive Support System (ESS)