INTRACLASE #21

TOPIC: E-BUSINESS STRATEGIES
OBJECTIVE: ANALYZE THE DIFFERENT STRATEGIES TO USE INTO CUSTOMER SERVICE.

DEVELOPMENT
Examples of companies: DELIVERY: Tracking System.
FEDEX
DHL
NACEX

Principles around the costumer:
10 Commandments

1. Love your consumers and respect your competitors

2. Be sensitive to change, prepare for transformation

3. Protect your brand, be clear about who you are

4. Consumers are diverse, first address those who can benefit more from you

5. Always offer a good product at a fair price

6. Always accessible and offers quality news

7. Get your customers, keep them and make them grow

8. No matter what your business is, it will always be a service business

9. Always differentiate in terms of quality, cost and delivery time

10. Archive relevant information and use your wisdom to make a decision

''Create a community around the brand''.
In that way, the business world are stimulating new market places.

RESULT

Know all the system that the most successful companies in delivery have to take advantage of its market.